The Case of the Missing Laptop Buttons and the Unusual Thank You

November has been a case of business as usual for the BITS team with a steady stream of support work and installations.

This month though we had a rather unusual job to do when a local pre-school facility contacted us with a problem – their laptop was missing most of its keyboard buttons, as the kids had managed to prise them away.

So it was BITS to the rescue as our new recruit Phil Carroll came in and replaced the entire keyboard free of charge.

A few days later, we were thrilled to receive a thank you card, crafted by the kids themselves, shown below, which we now keep on display in the office.

Of course, we’d like to assure all our customers that while we’d equally appreciate it if they sent in hand-crafted thank you letters of their own, we’re quite happy with regular forms of payment!