Case Study - Copson Grandfield Chartered Accountants

For Bristol based accountants Copson Grandfield it is vital that their IT systems work efficiently - not just some of the time but all of the time. This enables staff and partners to work productively and deliver high levels of client service.

That's why two years ago Copson Grandfield chose BITS as their outsourced IT provider. However BITS is not just there to solve problems. They work proactively with Copson Grandfield to ensure the practice stays up to date with emerging technology as well as providing support on hardware and networking.

One example of this is where BITS has enabled Copson Grandfield with remote working capability to allow staff to access company systems from outside the office. This has speeded up responsiveness to clients.

Steve Copson, Director comments "BITS are more than just an IT provider. For us they're a virtual business partner. They take time to understand our business and our needs. They're reliable and they resolve issues promptly on a 'right first time' basis."

Steve adds "We have previously managed our IT in-house but this took up so much staff time that it was counter-productive. Using
BITS enables us to focus on what we do best and saves us time
which in turn improve the service we provide to our clients.
Highly recommended!"