How BITS eradicated IT hassles for DEG Signal

Doug Green of DEG Signal had a problem.
IT downtime issues were adversely affecting his business. This resulted in loss of productivity amongst his 10 strong team and employee frustration. Long standing issues were remaining unresolved by his existing support provider.

A search on the Microsoft Partners website led Doug to BITS. Doug comments "We had a hit list of unresolved IT problems which needed fixing quickly. These had remained unresolved for six months. BITS arrived and were able to resolve all these issues within one day"

Doug was in no doubt that BITS was a support provider he wanted to work with and he engaged them on a managed support basis. He says "BITS have a superb knowledge of Microsoft products. Not only are they responsive but they're also pro-active by avoiding problems rather than fixing them as they occur".

He continues "As a result we've got much less hassle and my team is less frustrated by having to cope with IT downtime. We're now more productive and efficient meaning our client service and responsiveness are now even better".

Based in Warminster, DEG Signal provides a comprehensive consultancy service in railway signalling. Website