IT Support - Using email: some hints and tips

Using email: some hints and tips




1. Use a subject. This will help reduce the risk of the email being blocked as spam.

2. Don't use CAPITALS. This is perceived as SHOUTING!

3. Don't email support to tell them the internet isn't working.

4. Use BCC (blind copy) when you don't want people to see the other recipients.

5. Remember emails do not convey tone of voice meaning an innocuous looking email could be misconceived by the recipient. If the content is even slightly contentious a phone call or one-to-one conversation can often work better.

6. If the email is important call to check it has been received.

7. Email is not good for sending large attachments because some internet service providers will block attachments over a certain size. If you are on a shared network place the large file on there instead.

8. Email is not a secure medium so if your content is highly confidential consider other means of communication.

9. If you’re going to be out of the office switch on an out of office “auto responder”. This will prevent the recipient from becoming frustrated if you have not replied! If someone else is covering for you mention this in the auto reply.

You can easily contact us by email, via our enquiry form or simply call us on 01373 888 333. Posted by Lee Edge on 13/10/2009


Back to News

Testimonials

Somerset based Food Manufacturing Company
"BITS have been a wonderful partner to Yellow Culture.."

Warminster based Consulting Company
"We are very impressed with their 'can do' attitude.."

London based Manufacturing Company
"Provided service that is rarely seen in the IT industry.."

Read More Testimonials

Free Guide

Sign up and get your free "10 things your IT support provider should do for you" guide.
Name :
Surname :
Email :
Registered in England No. 05675251 | Westfield House, Bratton Road, Westbury, Wiltshire, BA13 3EP
Copyright 2019 BITS Ltd | Privacy Policy | Terms and Conditions | Sitemap | Areas Covered