IT Support - Using email: some hints and tips

Using email: some hints and tips

1. Use a subject. This will help reduce the risk of the email being blocked as spam.

2. Don't use CAPITALS. This is perceived as SHOUTING!

3. Don't email support to tell them the internet isn't working.

4. Use BCC (blind copy) when you don't want people to see the other recipients.

5. Remember emails do not convey tone of voice meaning an innocuous looking email could be misconceived by the recipient. If the content is even slightly contentious a phone call or one-to-one conversation can often work better.

6. If the email is important call to check it has been received.

7. Email is not good for sending large attachments because some internet service providers will block attachments over a certain size. If you are on a shared network place the large file on there instead.

8. Email is not a secure medium so if your content is highly confidential consider other means of communication.

9. If you’re going to be out of the office switch on an out of office “auto responder”. This will prevent the recipient from becoming frustrated if you have not replied! If someone else is covering for you mention this in the auto reply.

You can easily contact us by email, via our enquiry form or simply call us on 01373 888 333. Posted by Lee Edge on 13/10/2009

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